Clinic Director - Ophthalmology Center

The University of Illinois Hospital & Clinics (UI Health) is seeking a Clinic Director to join our team of dedicated and highly skilled professionals. The Clinic Director directs the daily administrative operations of one or more ambulatory clinics, including the management and supervision of professional and/or support staff in the delivery of quality and safe patient care, direct or indirectly. As a member of the Ambulatory leadership team, the Clinic Director develops and implements strategies and tactics to improve and strengthen the clinic enterprise and services to provide high quality, safe and cost effective care. The Clinic Director reports to the Chief Ambulatory Officer and ha a collaborative relationship with the Clinic Medical Director.

Essential Responsibilities:

Strategic Planning, Goal Setting and Communications

• Determine, plan, and establish the strategic course to improve and strengthen the health care business and services in the outpatient clinics, thus improving the contribution margin to the enterprise.
• Analyze changes in demographics, market competition and social and economic factors in the organization environment to formulate the clinic's vision and values statements.
• Study trends, innovative approaches and new patient testing to apply new concepts towards meeting organizational strategic goals.
• Oversee provider scheduling process.
• Attend all regularly scheduled Ambulatory Clinic Director meetings, Ambulatory Leadership meetings, Hospital Leadership meetings, Learning Development Institutes (LDIs), and monthly joint Clinic Medical Director (CMD)/Clinic Director (CD)/Chief Ambulatory Officer (CAO) meetings and daily safety operational huddles.
• Conduct clinic staff meetings and huddles.
• Responsible for the regular dissemination of UIH information to clinicians, staff, and where appropriate, to patients and guests.

New Business Development

• Review and provides input into the modification of the clinic structure and its services to improve and expand operations and/or services. Present proposals to Clinical Departmental Leadership and Ambulatory Services Administration.

Regulatory Compliance

• Ensure Hospital, Ambulatory Services, and Clinic/Departmental policies and procedures are reviewed and updated regularly as required by University, Medical Center and external regulatory agencies, particularly the Health Resources and Services Administration.
• Monitor and ensure regulatory compliance with standards from The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and other oversight bodies. Participate in TJC tracer activities when scheduled in respective clinic and upon request for other clinics.
• Ensure staff completes their work assignments within the scope of practice for their discipline.
• Work collaboratively with Labor Relations Management staff and ambulatory leadership to carry out the Collective Bargaining Agreements for the Civil Service union employees.
• Ensure all audits are performed as required by the hospital and ambulatory administration leaders.
• Work with the CMD to design and implement the Clinic's quality improvement program, which includes initiatives and metrics that align with the QI plan for UIH.
• Maintain ambulatory facility standards in accordance with all accreditation and regulatory requirements.

Financial / Budgetary Responsibility

• Develop the annual budget for the clinic, establish growth plans, and prepare the requests for capital equipment, in collaboration with the (CMD), and the Clinical Chief of Service (CCOS), Director of Administrative Operations and Ambulatory Services Finance.
• Jointly responsible with CMD for the Clinic's profit and loss, budget variances, and visit volumes. Responsible for daily reconciliation of patient visits. Understand and utilize various management tools such as visit reconciliation, charge lag, Practice Profile, and MOTOR reports.
• Perform feasibility and financial studies to determine value-added analysis, breakeven analysis, revenue generation, and return on the investment for all proposed new services or programs. Present information to Clinical Department Leadership and Ambulatory Administration.
• In collaboration with Ambulatory Services Administration, perform vendor evaluations to procure equipment, office supplies, and medical supplies for clinic operations.
• Perform annual review of charge master for respective clinic(s).

Space Planning/Emergency Management/Life Safety/Environment of Care (EOC)

• Oversee space planning in collaboration with Clinic Medical Director.
• Annually review and update, as appropriate, the Clinic's Disaster Plan in accordance with the Ambulatory Services and Hospital Emergency Management Plan to ensure continuity of service in extreme situations.
• Participate in UIH/EOC/EHSO Disaster Plan drills and fire drills.
• Maintain accurate equipment and inventory logs. Responsible for clinic(s) biennial equipment inventory.

Service Excellence

• Work with CMD and Ambulatory Services Administration to identify opportunities to improve customer service, patient experience by addressing timely patient access, patient throughput and reductions in no-show rates. Utilize the UIH patient satisfaction management tool, review satisfaction scores regularly with CMD, identify and act on opportunities for improvement, and tracks progress.
• Work closely with Patient and Guest Services Department to ensure that patient compliments/complaints/grievances are addressed on a timely manner and resolved in accordance with Hospital and Clinic policies.

Staff Management

• Interview, hire, orient, direct, lead, mentor and evaluate performance of clinical and non-clinical staff in order to meet departmental and organizational needs, objectives, and customer service expectations.
• Verify all staff working within the clinic, including non-hospital staff and observational students, has current license and certifications (CPR, ultrasound technicians) and ensures staff is compliant with annual mandatory requirements.
• In collaboration with CMD, establish a staffing plan for clinic site(s) and adjust the plan according to changes in volume to maintain a high level of labor productivity, bargaining unit contracts, and customer patient satisfaction.
• Work with Nurse Leader in Ambulatory Services Administration regarding all nursing human resource matters and works within the INA contract explicitly.
• Perform other related duties and participate on committees, work groups, and/or special projects as assigned.

UI Care: Patient & Employee Service Values

Service Values and UI CARE (Communicate, Acknowledge, Respect, Excel) Standards

Integrity and Service Excellence: Each person is treated with dignity, respect, and compassion. One should be sensitive to ethnic, cultural and racial differences. This is emphasized by the UI CARE behavior, "Respect: Patients First".

Behavior: Performance is acceptable when everyone is greeted with a smile and a warm and caring manner using the person's name whenever possible. No matter how I feel, I display a caring attitude. This is demonstrated through my hallway, elevator, and phone etiquette, as well as, my interactions with my peers, co-workers, volunteers, patients, and leaders.

Accountability: Each person displays loyalty and pride in the University of Illinois Hospital & Health Sciences System and its associated entities while upholding the confidentiality of patients, visitors, physicians, and co-workers. One should be a role model, be open-minded and collaborate with others. At the same time, one is fully accountable for their actions, and should focus on exceeding expectations. This is emphasized by the UI CARE behaviors: "Excel: Accountability & Teamwork" and "Ownership & Pride".

Behavior: Performance is acceptable when concerns/problems with fellow employees and/or customers are not discussed with anyone other than the person involved or the supervisor. Patient/Employee issues and ideas are listened to and appropriate follow-up occurs to create a satisfied patient, patient family member, or employee/volunteer. I do not make excuses. I do not demean other people or departments. This is demonstrated by me taking full responsibility for my actions regardless of the circumstances.

Innovation: Each person demonstrates commitment to open communication. Every conversation should incorporate the key elements of AIDET (Acknowledge, Introduce, Duration, Explain and Thank). This will convey courtesy, clarity, and indicate that one is actively listening. One should seek opportunities to "manage-up" others by highlighting positive situations. This will create an environment of recognition and praise while empowering others to take ownership. At the same time, create an overall welcoming environment. This is emphasized by the UI CARE behaviors "Communicate: Talk, Listen, learn" and "Manage Up". Also, the UI CARE behavior "Acknowledge: Reward and Recognize and Make People Feel Welcomed".

Behavior: Performance is acceptable when openness and acceptance of constructive criticism occurs. Positive communication occurs by complimenting and expressing appreciation to others. I will listen and encourage others to express ideas and opinions and support ways to improve UI Health Experience and the evaluation and implementation of new ideas. I will focus on being clear in all of my conversations and interactions by using AIDET at all times. I will focus on making our patients/guests and employees/volunteers feel welcome but managing up others whenever possible.

Safety: Each person demonstrates pride in the physical appearance of UI Health, University of Illinois Hospital and its associated entities as a safe environment. One focuses on keeping the physical environment clean which includes the hallways, elevator, café, general areas, and one's personal work area. One also demonstrates pride in their personal appearance. This is emphasized by the UI CARE behavior Respect: Appearance, Courtesy & Environment".

Behavior: Performance is acceptable when initiative is taken to maintain a safe and clean environment. I will conduct myself in a manner that respects and preserves equipment and the physical plant. I do not walk by spills, trash or unsafe conditions while walking the hallways, elevator, café, general areas and/or my personal area without assuring that they are attended to promptly by myself or appropriate personnel. I will take ownership of my surroundings. I will also focus on managing my personal appearance and body odor by dressing professionally and/or appropriate for my area, grooming appropriately, and my managing personal hygiene.

Requirements include:

• Master's Degree in Business Management, Health Care Administration or Public Health, and 3 years of experience in an outpatient care setting, including management experience in an academic environment
  -OR
• Bachelor's degree and a total of 6 years management level experience (supervisory and financial) in healthcare.
• Working knowledge of health care in a physician office environment.
• Solid knowledge of federal, state and Joint Commission clinical guidelines/standards and compliance for patient healthcare, safety and billing requirements and knowledge how to apply them in practice.
• Financial acumen in understanding, preparing and managing operational budgets.
• Intermediate skills using general office equipment, Microsoft suite of office products (e.g. Word, Excel, Outlook).
• Strong communication skills to interact with patients and develop effective working relations with patients, colleagues, other colleges, ambulatory, providers, regulatory bodies, consultants, and vendors.
• Ability to work with physicians in a collaborative manner.
• Must possess problem solving skill, excellent analytical skills to read, analyze, and interpret business trends.
• Knowledge of guidelines and standards for accreditation by various outside entities is required.

Salary & Benefits:

UI Health offers competitive benefit packages, including: vacation days, paid holidays, Floating Holidays, State University Retirement System, tuition waiver, tuition discount for dependents, and excellent medical, dental, and vision packages.

To Apply:

For consideration, please submit a complete application and supplemental resume by October 20, 2021.

https://jobs.uic.edu/job-board/job-details?jobID=152815

The University of Illinois at Chicago/ UI Health is an affirmative action, equal opportunity employer that has a strong institutional commitment to the principle of diversity and is particularly interested in receiving applications from a broad spectrum of people. We do not discriminate on the basis of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899