Assistant Director of Department Operations

Manages the operations staff of one of the largest clinical surgical departments at UTSW by providing oversight of all HR activities, operational processes and workflows, policies and procedures, staff performance management, and the orienting and training of staff; as part of the leadership team, assists with the development of strategic operational action plans, makes recommendations to Department leadership for performance improvement opportunities and makes decisions based on operational analysis; actively oversees faculty and staff recruitment

May perform some or all of the following:

• As part of the leadership team, makes decisions based on operations analysis.
• Oversight of daily operations of the department by coordinating effectively with all department groups, offices, divisions, and other parts of the institution. 
• Actively oversees activities that are related or have an impact on department, assuring compliance and standardization.
• Oversight of Faculty recruitment
• Oversees/reviews procurement, business affairs, and supply chain processes and transactions.
• Assists with facilities management
• Prepares and administers budgets for operational programs in collaboration with Department Administrator
• Staff Performance Management process.
• Oversight of the creation of the department’s operational processes, procedure, policies, forms, and workflows, including but not limited to: performance Improvements initiatives, orienting and training staff on specific processes and service standards, and ensuring staff has the tools and resources necessary to perform assigned tasks.
• Assists with the development of strategic operational action plans both internal and institutionally.
• Oversight of the management of operational and quality issues and trends, analyzes subsequent data, facilitates stakeholder meeting to propose solutions to management for performance/process/quality improvement, presents statistics and reports to department leadership for performance improvement opportunities.
• Oversight over the departmental continuous process improvement projects, reporting databases, and quality metrics.
• Provides strategic consultation and guidance to leadership on related operational issues, evaluates business proposals, and creates recommendations for optimizing operational impact on department initiatives.
• Oversight of the preparation of contractual agreements and associated budgets; ensures the timely submission of proposals or agreements, which meet institutional or departmental mandates.
• Provides a high level of service commitment to process improvement and product quality for internal and external customers. Completes complex projects as requested.        
• Must have an executive presence and may represent the Department Administrator for operational matters and liaison for business activities. 
• Consistently attends meetings and has an institutional minded view when representing the department on financial/operational issues.
• Sets a tone of service excellence, and is collaborative in nature focusing on data based decision-making.

Performs other duties as assigned.